{"id":12777,"date":"2019-04-17T08:10:41","date_gmt":"2019-04-17T08:10:41","guid":{"rendered":"https:\/\/www.comexio.com\/en\/?page_id=12777"},"modified":"2021-10-21T13:27:42","modified_gmt":"2021-10-21T13:27:42","slug":"support","status":"publish","type":"page","link":"https:\/\/www.comexio.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h1>Documentation and Support<\/h1>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:120px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-3 fusion-content-boxes-1 content-boxes-icon-on-top content-left\" data-animationOffset=\"top-into-view\" style=\"margin-top:0px;margin-bottom:0px;\"><style type=\"text\/css\">.fusion-content-boxes-1 .heading .content-box-heading {color:#0091df;}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover:after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover:before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .icon .circle-no,\n\t\t\t\t\t.fusion-content-boxes-1 .heading .heading-link:hover .content-box-heading {\n\t\t\t\t\t\tcolor: #0091df;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .icon .circle-no {\n\t\t\t\t\t\tcolor: #0091df !important;\n\t\t\t\t\t}.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button {background: #0091e0;color: #ffffff;}.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button .fusion-button-text {color: #ffffff;}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon > span {\n\t\t\t\t\t\tbackground-color: #0091df !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .icon > span {\n\t\t\t\t\t\tborder-color: #0091df !important;\n\t\t\t\t\t}<\/style><div class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon link-type-text icon-hover-animation-fade\" style=\"background-color:transparent;\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"\/en\/firmware-download\" target=\"_self\"><div class=\"icon\"><i style=\"border-color:#333333;border-width:0px;background-color:#f0f0f0;box-sizing:content-box;height:200px;width:200px;line-height:200px;border-radius:0px;color:#505050;font-size:100px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-download fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"font-size:30px;--fontSize:30;line-height:1.5;\">Downloads<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:var(--awb-color8);\">\n<p>Download the latest software, tender texts or other information.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon link-type-text icon-hover-animation-fade\" style=\"background-color:transparent;\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"\/en\/grundlagen-verdrahtung\" target=\"_self\"><div class=\"icon\"><i style=\"border-color:#333333;border-width:0px;background-color:#f0f0f0;box-sizing:content-box;height:200px;width:200px;line-height:200px;border-radius:0px;color:#505050;font-size:100px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-wrench fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"font-size:30px;--fontSize:30;line-height:1.5;\">Basics<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:var(--awb-color8);\">\n<p>See the most important basics about wiring, KNX, 1-Wire and much more.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon link-type-text icon-hover-animation-fade\" style=\"background-color:transparent;\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"\/en\/video-tutorials\" target=\"_self\"><div class=\"icon\"><i style=\"border-color:#333333;border-width:0px;background-color:#f0f0f0;box-sizing:content-box;height:200px;width:200px;line-height:200px;border-radius:0px;color:#505050;font-size:100px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-info fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"font-size:30px;--fontSize:30;line-height:1.5;\">Tutorials<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:var(--awb-color8);\">\n<p>The main features explained in videos or step-by-step tutorials.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .heading-link:hover .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box:hover .heading-link .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .icon i.circle-yes {\n\t\t\t\t\t\t\tbackground-color: #0091df !important;\n\t\t\t\t\t\t\tborder-color: #0091df !important;\n\t\t\t\t\t\t}<\/style><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% ) * 0.66666666666667 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-2 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-icon-on-top content-left\" data-animationOffset=\"top-into-view\" style=\"margin-top:0px;margin-bottom:0px;\"><style type=\"text\/css\">.fusion-content-boxes-2 .heading .content-box-heading {color:#0091df;}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover:after,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover:before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .icon .circle-no,\n\t\t\t\t\t.fusion-content-boxes-2 .heading .heading-link:hover .content-box-heading {\n\t\t\t\t\t\tcolor: #0091df;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .icon .circle-no {\n\t\t\t\t\t\tcolor: #0091df !important;\n\t\t\t\t\t}.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button {background: #0091e0;color: #ffffff;}.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button .fusion-button-text {color: #ffffff;}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon > span {\n\t\t\t\t\t\tbackground-color: #0091df !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading .icon > span {\n\t\t\t\t\t\tborder-color: #0091df !important;\n\t\t\t\t\t}<\/style><div class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-first-in-row content-box-column-last\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon link-type-text icon-hover-animation-fade\" style=\"background-color:transparent;\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"\/en\/faq\" target=\"_self\"><div class=\"icon\"><i style=\"border-color:#333333;border-width:0px;background-color:#f0f0f0;box-sizing:content-box;height:200px;width:200px;line-height:200px;border-radius:0px;color:#505050;font-size:100px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-question fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"font-size:30px;--fontSize:30;line-height:1.5;\">FAQ<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:var(--awb-color8);\">\n<p>Maybe your question has already been answered?<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">\n\t\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .heading-link:hover .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box:hover .heading-link .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading .icon i.circle-yes {\n\t\t\t\t\t\t\tbackground-color: #0091df !important;\n\t\t\t\t\t\t\tborder-color: #0091df !important;\n\t\t\t\t\t\t}<\/style><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% ) * 0.33333333333333 ) );margin-top:0px;margin-bottom:40px;\" id=\"buttonwrapperwrapper\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-aligncenter\"><style>.fusion-body .fusion-button.button-1{border-radius:0px 0px 0px 0px;}<\/style><a class=\"fusion-button button-flat button-xlarge button-default button-1 fusion-button-default-span fusion-button-default-type fa-5x fa fullWidthButton\" target=\"_self\" href=\"#\" id=\"support_starten\"><i class=\"fa-clipboard fas button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text\"><\/span><\/a><\/div><div class=\"fusion-text fusion-text-2\"><h2 style=\"text-align: center;\">Support-Ticket<\/h2>\n<\/div><div class=\"fusion-text fusion-text-3\"><p style=\"text-align: center;\">You still don&#8217;t know what to do? Fill out a support ticket here and we will get in touch with you.<\/p>\n<div class=\"container\" style=\"text-align: center;\">\n<div id=\"support_m1\" class=\"modal support_modal\">\n<div id=\"support_modal-content_1\" class=\"modal-content support_modal-content\">\n<div class=\"modal-header\">\n<h1><b>Support-Ticket<\/b><\/h1>\n<p><span class=\"close support_close\">\u00d7<\/span><\/p>\n<\/div>\n<div class=\"modal-body\">\n<div class=\"row\">\n<div class=\"col-lg-5\"><label for=\"support_namefeld\">Ihr Name:<\/label><\/div>\n<div class=\"col-lg-7\"><input id=\"support_namefeld\" class=\"support_eingabe\" autocomplete=\"off\" maxlength=\"50\" type=\"text\" \/><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-5\"><label for=\"support_emailfeld\">Ihre E-Mail:<\/label><\/div>\n<div class=\"col-lg-7\"><input id=\"support_emailfeld\" class=\"support_eingabe\" autocomplete=\"off\" maxlength=\"50\" type=\"text\" \/><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-5\"><label for=\"support_telfeld\">Ihre Telefonnummer:<\/label><\/div>\n<div class=\"col-lg-7\"><input id=\"support_telfeld\" class=\"support_eingabe\" autocomplete=\"off\" maxlength=\"50\" type=\"text\" \/><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-5\"><label for=\"support_prio\">Priorit\u00e4t:<\/label><\/div>\n<div class=\"col-lg-7\"><select id=\"support_prio\" class=\"form-control support_eingabe\"><option value=\"gering\">gering<\/option><option selected=\"selected\" value=\"mittel\">mittel<\/option><option value=\"sehr hoch\">sehr hoch<\/option><\/select><\/div>\n<\/div>\n<div class=\"row\"><\/div>\n<\/div>\n<div class=\"modal-footer\">\n<div class=\"row\">\n<p><button id=\"support_weiter\">Weiter<\/button><\/p>\n<p id=\"support_warnung\" style=\"color: #ff0000;\">\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"support_m2\" class=\"modal support_modal\">\n<div id=\"support_m_c2\" class=\"modal-content support_modal-content\">\n<div class=\"modal-header\">\n<h1><b>Support-Ticket<\/b><\/h1>\n<p><span class=\"close support_close\">\u00d7<\/span><\/p>\n<\/div>\n<div class=\"modal-body\">\n<div class=\"row support_erfolg\">\n<div class=\"col-sm-5\"><label for=\"support_problem_art\">Art des Problems:<\/label><\/div>\n<div class=\"col-sm-7\"><select id=\"support_problem_art\" class=\"support_select\"><option class=\"sel_default\" selected=\"selected\" data-wert=\"--\">&#8212;<\/option><option data-wert=\"Beratungsgespr\u00e4ch\">Beratungsgespr\u00e4ch<\/option><option data-wert=\"Hardware-Ger\u00e4t\">Hardware-Ger\u00e4t<\/option><option data-wert=\"Software\">Software<\/option><option data-wert=\"Elektrik\">Elektrik<\/option><option data-wert=\"Anderes\">Anderes<\/option><\/select><\/div>\n<\/div>\n<div id=\"support_problem_art2_reihe\" class=\"row support_erfolg\">\n<div class=\"col-sm-5\"><label id=\"support_problem_art2_label\" for=\"support_problem_art2\">Genauere Eingrenzung:<\/label><\/div>\n<div class=\"col-sm-7\"><select id=\"support_problem_art2\" class=\"support_problem_art support_select\"><option class=\"sel_default\" selected=\"selected\" data-wert=\"--\">&#8212;<\/option><option class=\"auffaechern auffaechern2 auffaechern_gespraech\" data-wert=\"Anschaffung eines neuen Systems\">Anschaffung eines neuen Systems<\/option><option class=\"auffaechern auffaechern2 auffaechern_gespraech\" data-wert=\"Fragen zur Installation eines neuen Systems\">Fragen zur Installation eines neuen Systems<\/option><option class=\"auffaechern auffaechern2 auffaechern_gespraech\" data-wert=\"Fragen zu bestehendem System\">Fragen zu bestehendem System<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"IO-Server\">IO-Server<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"IO-Extension\">IO-Extension<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"Universal Dimmer\">Universal Dimmer<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"LED Dimmer\">LED Dimmer<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"Universal Aktor\">Universal Aktor<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"Dali Bridge\">Dali Bridge<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"EnOcean Bridge\">EnOcean Bridge<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"Smart Meter\">Smart Meter<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"Doorstation\">Doorstation<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"IP-Raumcontroller\">IP-Raumcontroller<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"Wireless IO\">Wireless IO<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"Feldverteiler\">Feldverteiler<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"Comexio Sensoren\">Comexio Sensoren<\/option><option class=\"auffaechern auffaechern2 auffaechern_hardware\" data-wert=\"Sonstiges Zubeh\u00f6r\">Sonstiges Zubeh\u00f6r<\/option><option class=\"auffaechern auffaechern2 auffaechern_software\" data-wert=\"App\">App<\/option><option class=\"auffaechern auffaechern2 auffaechern_software\" data-wert=\"Visu\">Visu<\/option><option class=\"auffaechern auffaechern2 auffaechern_software\" data-wert=\"Fernzugriff\">Fernzugriff<\/option><option class=\"auffaechern auffaechern2 auffaechern_software\" data-wert=\"Netzwerk\">Netzwerk<\/option><option class=\"auffaechern auffaechern2 auffaechern_software\" data-wert=\"Planer\">Planer<\/option><option class=\"auffaechern auffaechern2 auffaechern_software\" data-wert=\"Logik\">Logik<\/option><option class=\"auffaechern auffaechern2 auffaechern_elektrik\" data-wert=\"Verkabelung\">Verkabelung<\/option><option class=\"auffaechern auffaechern2 auffaechern_elektrik\" data-wert=\"Sonstige Sensoren\">Sonstige Sensoren<\/option><\/select><\/div>\n<\/div>\n<div id=\"support_problem_art3_reihe\" class=\"row support_erfolg\">\n<div class=\"col-sm-5\"><label id=\"support_problem_art3_label\" for=\"support_problem_art3\">Genauere Eingrenzung:<\/label><\/div>\n<div class=\"col-sm-7\"><select id=\"support_problem_art3\" class=\"support_select\"><option class=\"sel_default\" selected=\"selected\" data-wert=\"--\">&#8212;<\/option><option class=\"auffaechern auffaechern3 auffaechern_ioserver\" data-wert=\"KNX\">KNX<\/option><option class=\"auffaechern auffaechern3 auffaechern_ioserver\" data-wert=\"1-Wire\">1-Wire<\/option><option class=\"auffaechern auffaechern3 auffaechern_ioserver auffaechern_ioextension auffaechern_udimmer\" data-wert=\"Eing\u00e4nge\">Eing\u00e4nge<\/option><option class=\"auffaechern auffaechern3 auffaechern_ioserver auffaechern_ioextension auffaechern_uaktor\" data-wert=\"Relais\">Relais<\/option><option class=\"auffaechern auffaechern3 auffaechern_ioserver\" data-wert=\"Erweiterungen\">Erweiterungen<\/option><option class=\"auffaechern auffaechern3 auffaechern_ioserver\" data-wert=\"kein Zugriff\">kein Zugriff<\/option><option class=\"auffaechern auffaechern3 auffaechern_udimmer\" data-wert=\"Leuchte flackert\">Leuchte flackert<\/option><option class=\"auffaechern auffaechern3 auffaechern_udimmer\" data-wert=\"Leuchte geht aus\">Leuchte geht aus<\/option><option class=\"auffaechern auffaechern3 auffaechern_udimmer\" data-wert=\"Leuchte schaltet nicht ein\">Leuchte schaltet nicht ein<\/option><option class=\"auffaechern auffaechern3 auffaechern_udimmer\" data-wert=\"Frage zum Leuchtmittel\">Frage zum Leuchtmittel<\/option><option class=\"auffaechern auffaechern3 auffaechern_udimmer\" data-wert=\"Schaltet alle Ausg\u00e4nge ab\">Schaltet alle Ausg\u00e4nge ab<\/option><option class=\"auffaechern auffaechern3 auffaechern_ldimmer\" data-wert=\"Leuchte \">Leuchte &#8220;blitzt&#8221; auf<\/option><option class=\"auffaechern auffaechern3 auffaechern_ldimmer\" data-wert=\"Netzteil Dimensionierung\">Netzteil Dimensionierung<\/option><option class=\"auffaechern auffaechern3 auffaechern_ioserver auffaechern_ioextension auffaechern_udimmer auffaechern_ldimmer auffaechern_uaktor auffaechern_ip-raum auffaechern_comsens\" data-wert=\"Sonstiges\">Sonstiges<\/option><option class=\"auffaechern auffaechern3 auffaechern_ip-raum\" data-wert=\"L\u00e4sst sich nicht updaten\">L\u00e4sst sich nicht updaten<\/option><option class=\"auffaechern auffaechern3 auffaechern_ip-raum\" data-wert=\"Bild von Doorstation wird nicht angezeigt\">Bild von Doorstation wird nicht angezeigt<\/option><option class=\"auffaechern auffaechern3 auffaechern_ip-raum\" data-wert=\"Probleme beim Anlernen\">Probleme beim Anlernen<\/option><option class=\"auffaechern auffaechern3 auffaechern_ip-raum\" data-wert=\"Schaltet nicht in den Standby\">Schaltet nicht in den Standby<\/option><option class=\"auffaechern auffaechern3 auffaechern_comsens\" data-wert=\"Wind\">Wind<\/option><option class=\"auffaechern auffaechern3 auffaechern_comsens\" data-wert=\"Helligkeit\">Helligkeit<\/option><option class=\"auffaechern auffaechern3 auffaechern_comsens\" data-wert=\"Feuchte\">Feuchte<\/option><\/select><\/div>\n<\/div>\n<div class=\"row support_erfolg\">\n<div class=\"col-sm-5 auffaechern auffaechern2 auffaechern3 support_problem_art4\"><label for=\"support_problem_art4\">Betriebssystem Version:<\/label><\/div>\n<div class=\"col-sm-7 auffaechern auffaechern2 auffaechern3 support_problem_art4\"><input id=\"support_problem_art_4\" autocomplete=\"off\" name=\"support_problem_art4\" type=\"text\" \/><\/div>\n<div class=\"col-lg-5 auffaechern auffaechern2 auffaechern3 support_problem_art5\"><label id=\"support_txtfeld_label\" for=\"support_txtfeld\">Schilderung Ihres Problems:<\/label><\/div>\n<div class=\"col-lg-7 auffaechern auffaechern2 auffaechern3 support_problem_art5\"><\/div>\n<\/div>\n<h1 id=\"support_erfolg_header\" style=\"display: none; text-align: center;\"><\/h1>\n<div class=\"row support_erfolg\">\n<div class=\"col-sm-5\"><label for=\"support_firmware\">Ihre Firmware:<\/label><\/div>\n<div class=\"col-sm-7\"><input id=\"support_firmware1\" class=\"support_firmware\" autocomplete=\"off\" maxlength=\"2\" type=\"text\" value=\"4\" \/>.<input id=\"support_firmware2\" class=\"support_firmware\" autocomplete=\"off\" maxlength=\"2\" type=\"text\" value=\"1\" \/>.<input id=\"support_firmware3\" class=\"support_firmware\" autocomplete=\"off\" maxlength=\"2\" type=\"text\" value=\"0\" \/><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-top: 30px;\">\n<p>W\u00e4hlen Sie bis zu 5 Dateien des Typs .png, .jpg oder .cfg (jeweils maximal 8MB) die Sie uns Zwecks Behandlung Ihres Problems zulassen kommen m\u00f6chten:<\/p>\n<form id=\"support_upload_form\" style=\"width: 100%;\" action=\"\/script\/support_upload.php\" enctype=\"multipart\/form-data\" method=\"post\" target=\"myiframe\"><input id=\"support_uploader\" style=\"display: none;\" name=\"uploader\" type=\"text\" \/><\/p>\n<p><input style=\"display: none;\" name=\"MAX_FILE_SIZE\" type=\"hidden\" value=\"8388608\" \/><\/p>\n<p><label id=\"uploadlabel\" for=\"fileToUpload\">Dateien ausw\u00e4hlen<\/label><\/p>\n<p><input id=\"fileToUpload\" multiple=\"multiple\" name=\"fileToUpload&#091;&#093;\" type=\"file\" \/><\/p>\n<div class=\"filePreview\">\n<p>Keine Datei ausgew\u00e4hlt<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div id=\"support_datenschutz_row\" class=\"row\"><input id=\"support_datenschutz\" type=\"checkbox\" \/> Ich habe die <a href=\"https:\/\/www.comexio.com\/datenschutz\/\"> Datenschutzerkl\u00e4rung <\/a> gelesen und bin damit einverstanden.<\/div>\n<p><button id=\"support_senden\" class=\"btn btn-primary g-recaptcha\" disabled=\"disabled\" value=\"Fertig\" data-sitekey=\"6LciFX0UAAAAAI2TAkYLbrxngV_VQpPfR-EFntUn\" data-callback=\"submitData\">Fertig<\/button><\/p>\n<\/form>\n<p><iframe id=\"myiframe\" style=\"display: none;\" name=\"myiframe\"><\/iframe><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"support_m3\" class=\"modal support_modal\">\n<div id=\"support_m_c3\" class=\"modal-content support_modal-content\">\n<div class=\"modal-header\">\n<h1><b>Support-Ticket<\/b><\/h1>\n<p><span class=\"close support_close\">\u00d7<\/span><\/p>\n<\/div>\n<div id=\"support_erfolgsmeldung\" class=\"modal-body\" style=\"text-align: center;\"><\/div>\n<\/div>\n<div id=\"verification_modal\" class=\"modal support_modal\">\n<div id=\"verification_modal-content\" class=\"modal-content support_modal-content\">\n<div class=\"modal-header\">\n<h1><b>Support-Ticket<\/b><\/h1>\n<\/div>\n<div class=\"modal-body\" style=\"text-align: center;\">\n<p id=\"verification_sent\" style=\"display: none;\">Wir schicken Ihnen nun eine Verifizierungs-Mail. Folgen Sie dem Link in der E-Mail um Ihre Adresse zu verifizieren.<\/p>\n<p id=\"verification_sent_tbc\" style=\"display: none;\">Bitte verifizieren Sie Ihre E-Mail-Adresse bevor Sie fortfahren.<\/p>\n<p id=\"verification_too_soon\" style=\"display: none;\">Sie haben innerhalb der letzten 30 Sekunden bereits ein Ticket an uns geschickt. Bitte warten Sie bis 30 Sekunden verstrichen sind bevor Sie ein weiteres Ticket ausf\u00fcllen.<\/p>\n<\/div>\n<div class=\"modal-body\" style=\"text-align: center;\"><button id=\"verify_close\" class=\"btn btn-primary\">Verstanden<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Smart Home in Perfektion<\/title>\n<meta name=\"description\" content=\"Better SmartHome-Better Life\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.comexio.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Smart Home in Perfektion\" \/>\n<meta property=\"og:description\" content=\"Better SmartHome-Better Life\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.comexio.com\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart Home in Perfektion\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-21T13:27:42+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.comexio.com\/en\/support\/\",\"url\":\"https:\/\/www.comexio.com\/en\/support\/\",\"name\":\"Support - Smart Home in Perfektion\",\"isPartOf\":{\"@id\":\"https:\/\/www.comexio.com\/#website\"},\"datePublished\":\"2019-04-17T08:10:41+00:00\",\"dateModified\":\"2021-10-21T13:27:42+00:00\",\"description\":\"Better SmartHome-Better Life\",\"breadcrumb\":{\"@id\":\"https:\/\/www.comexio.com\/en\/support\/#breadcrumb\"},\"inLanguage\":\"ENH\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.comexio.com\/en\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.comexio.com\/en\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.comexio.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.comexio.com\/#website\",\"url\":\"https:\/\/www.comexio.com\/\",\"name\":\"Smart Home in Perfektion\",\"description\":\"Home automation @ it\u00b4s best\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.comexio.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ENH\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support - 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