{"id":12810,"date":"2019-04-17T12:16:46","date_gmt":"2019-04-17T12:16:46","guid":{"rendered":"https:\/\/www.comexio.com\/en\/?page_id=12810"},"modified":"2019-06-12T11:56:18","modified_gmt":"2019-06-12T11:56:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.comexio.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.4;\">FAQ &#8211; Frequently Asked Questions<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:30px;padding-bottom:0px;padding-left:30px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h2>Beginners<\/h2>\n<\/div><style type=\"text\/css\">#accordion-12810-1 .fusion-panel:hover{ border-color: #e0dede } #accordion-12810-1 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-12810-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-12810-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-12810-1 .panel-title a{line-height:1.5;color:#1e73be;font-family:\"Josefin Slab\";font-weight:400;}.fusion-accordian  #accordion-12810-1 .toggle-content{font-size:16px;color:#747474;font-family:\"PT Sans\";font-weight:400;}.fusion-accordian  #accordion-12810-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-12810-1 .panel-title a:not(.active):hover, #accordion-12810-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0091e0;}.fusion-accordian  #accordion-12810-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-12810-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0091e0!important;border-color: #0091e0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-12810-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-12810-1 .panel-fa3a3b99d9469445b .panel-title a{}.fusion-accordian  #accordion-12810-1 .panel-fa3a3b99d9469445b .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-fa3a3b99d9469445b\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fa3a3b99d9469445b\"><a aria-expanded=\"false\" aria-controls=\"fa3a3b99d9469445b\" role=\"button\" data-toggle=\"collapse\" data-target=\"#fa3a3b99d9469445b\" href=\"#fa3a3b99d9469445b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What does a Comexio Smart Home System cost?<\/span><\/a><\/h4><\/div><div id=\"fa3a3b99d9469445b\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_fa3a3b99d9469445b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Of course, it is not possible to make a general statement about this. Let&#8217;s take a look at two examples:<\/p>\n<p><strong>Apartment approx. 65 to 110m\u00b2<\/strong><\/p>\n<p>9 light circles, of which one:<\/p>\n<p>3 light circuits switchable, 6 light circuits dimmable<\/p>\n<p>5 Roller shutters or venetian blinds<\/p>\n<p>5 heating circuits<\/p>\n<p>3 RGB circuits or 2 RGBW circuits<\/p>\n<p>Cost of system equipment:<\/p>\n<p style=\"text-align: left;\">1.636\u20ac incl. VAT<\/p>\n<p>Costs for fully wired, tested and pre-programmed Smart-Home distributors:<\/p>\n<p>3.719\u20ac incl. VAT<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Medium sized house approx. 110 to 150m\u00b2<\/strong><\/p>\n<p>15 Light circles, of it:<\/p>\n<p>9 light circuits switchable, 3 light circuits dimmable<\/p>\n<p>16 Roller shutters or venetian blinds<\/p>\n<p>10 Heating circuits<\/p>\n<p>3 RGB circuits or 2 RGBW circuits<\/p>\n<p>Cost of system equipment:<\/p>\n<p>2.837\u20ac incl. VAT<\/p>\n<p>Costs for fully wired, tested and pre-programmed Smart-Home distributors:<\/p>\n<p>ca. 6.118\u20ac incl. VAT.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-1 .panel-5b37cef2f61ebf2d3 .panel-title a{}.fusion-accordian  #accordion-12810-1 .panel-5b37cef2f61ebf2d3 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-5b37cef2f61ebf2d3\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5b37cef2f61ebf2d3\"><a aria-expanded=\"false\" aria-controls=\"5b37cef2f61ebf2d3\" role=\"button\" data-toggle=\"collapse\" data-target=\"#5b37cef2f61ebf2d3\" href=\"#5b37cef2f61ebf2d3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can anyone or all age groups operate the Comexio Smart-Home System?<\/span><\/a><\/h4><\/div><div id=\"5b37cef2f61ebf2d3\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_5b37cef2f61ebf2d3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Even after the installation of Comexio, the operation and control of roller shutters, blinds, lighting, etc. can be carried out as usual via push-buttons. Thus, there is no difference in operation compared to a conventional electrical installation.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-1 .panel-ab46f13e6a5265208 .panel-title a{}.fusion-accordian  #accordion-12810-1 .panel-ab46f13e6a5265208 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ab46f13e6a5265208\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ab46f13e6a5265208\"><a aria-expanded=\"false\" aria-controls=\"ab46f13e6a5265208\" role=\"button\" data-toggle=\"collapse\" data-target=\"#ab46f13e6a5265208\" href=\"#ab46f13e6a5265208\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Which buttons\/switches do I have to use for the Comexio Smart-Home system?<\/span><\/a><\/h4><\/div><div id=\"ab46f13e6a5265208\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_ab46f13e6a5265208\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>You have various options to ensure operation in the individual rooms:<\/p>\n<ul>\n<li>Conventional switch e.g. from the DIY store or wholesale trade\n<ul>\n<li>We do not recommend using switches.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Conventional pushbutton e.g. from the DIY store or wholesale trade\n<ul>\n<li>Soft- and hardware is designed for push buttons. Clear recommendation from Comexio.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>KNX button\n<ul>\n<li>In advance, KNX buttons must be parameterised via the KNX software (ETS). Only then is integration into the Comexio system possible.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Radio button (EnOcean)\n<ul>\n<li>For this you additionally need the EnOcean unit.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-1 .panel-d5fad76e539f35045 .panel-title a{}.fusion-accordian  #accordion-12810-1 .panel-d5fad76e539f35045 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-d5fad76e539f35045\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d5fad76e539f35045\"><a aria-expanded=\"false\" aria-controls=\"d5fad76e539f35045\" role=\"button\" data-toggle=\"collapse\" data-target=\"#d5fad76e539f35045\" href=\"#d5fad76e539f35045\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does the Comexio Smart-Home System work without the Internet?<\/span><\/a><\/h4><\/div><div id=\"d5fad76e539f35045\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_d5fad76e539f35045\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>After the first start-up the system works completely self-sufficient even without Internet. The only drawback: Remote access via smartphone, tablet or computer is not possible. In your home W-Lan network (Intranet), however, you can carry out all controls via smartphone, tablet or computer.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-1 .panel-d1e3714a4e0313728 .panel-title a{}.fusion-accordian  #accordion-12810-1 .panel-d1e3714a4e0313728 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-d1e3714a4e0313728\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d1e3714a4e0313728\"><a aria-expanded=\"false\" aria-controls=\"d1e3714a4e0313728\" role=\"button\" data-toggle=\"collapse\" data-target=\"#d1e3714a4e0313728\" href=\"#d1e3714a4e0313728\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How secure is the Comexio Smart-Home System for the future?<\/span><\/a><\/h4><\/div><div id=\"d1e3714a4e0313728\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_d1e3714a4e0313728\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Comexio has developed into a stable player on the smart home market and is now indispensable. The central cabling recommended by Comexio is the best choice, especially when it comes to future-proofing. You can exchange the Comexio system for any other system.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-1 .panel-ffa69784305b3e9a5 .panel-title a{}.fusion-accordian  #accordion-12810-1 .panel-ffa69784305b3e9a5 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ffa69784305b3e9a5\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ffa69784305b3e9a5\"><a aria-expanded=\"false\" aria-controls=\"ffa69784305b3e9a5\" role=\"button\" data-toggle=\"collapse\" data-target=\"#ffa69784305b3e9a5\" href=\"#ffa69784305b3e9a5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I contact Comexio Support?<\/span><\/a><\/h4><\/div><div id=\"ffa69784305b3e9a5\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_ffa69784305b3e9a5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>You have a request and simply don&#8217;t know more? You can use the support ticket system to tell Comexio Support about your request. They will then get in touch with you.<\/p>\n<p>You can create a support ticket via the following link<\/p>\n<p><a href=\"https:\/\/www.comexio.com\/support\/\">https:\/\/www.comexio.com\/support\/#<\/a><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-1 .panel-9558820ae243219c0 .panel-title a{}.fusion-accordian  #accordion-12810-1 .panel-9558820ae243219c0 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-9558820ae243219c0\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9558820ae243219c0\"><a aria-expanded=\"false\" aria-controls=\"9558820ae243219c0\" role=\"button\" data-toggle=\"collapse\" data-target=\"#9558820ae243219c0\" href=\"#9558820ae243219c0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the most popular Smart-Home features?<\/span><\/a><\/h4><\/div><div id=\"9558820ae243219c0\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_9558820ae243219c0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>central functions\n<ul>\n<li>Lighting off, alarm on, reduce heating temperature, power circuits off<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Automated roller shutter control, central roller shutter controls\n<ul>\n<li>Programmable time functions or sun position tracking<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Holiday simulation<\/li>\n<\/ul>\n<ul>\n<li>Economical, automated heating control\n<ul>\n<li>Window contact, PI control, Presence<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:30px;padding-bottom:0px;padding-left:30px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><h2>Software<\/h2>\n<\/div><style type=\"text\/css\">#accordion-12810-2 .fusion-panel:hover{ border-color: #e0dede } #accordion-12810-2 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-12810-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-12810-2 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-12810-2 .panel-title a{line-height:1.5;color:#1e73be;font-family:\"Josefin Slab\";font-weight:400;}.fusion-accordian  #accordion-12810-2 .toggle-content{font-size:16px;color:#747474;font-family:\"PT Sans\";font-weight:400;}.fusion-accordian  #accordion-12810-2 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-12810-2 .panel-title a:not(.active):hover, #accordion-12810-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0091e0;}.fusion-accordian  #accordion-12810-2 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-12810-2 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0091e0!important;border-color: #0091e0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-12810-2\"><style type=\"text\/css\">.fusion-accordian  #accordion-12810-2 .panel-dac60dfc8cc713c01 .panel-title a{}.fusion-accordian  #accordion-12810-2 .panel-dac60dfc8cc713c01 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-dac60dfc8cc713c01\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_dac60dfc8cc713c01\"><a aria-expanded=\"false\" aria-controls=\"dac60dfc8cc713c01\" role=\"button\" data-toggle=\"collapse\" data-target=\"#dac60dfc8cc713c01\" href=\"#dac60dfc8cc713c01\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I create a guest access for my guests?<\/span><\/a><\/h4><\/div><div id=\"dac60dfc8cc713c01\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_dac60dfc8cc713c01\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Via the user administration you have the possibility to create different users with different rights. You can also create areas that your guests can access via their own smartphone. More information can be found in the manual under point 2.3 User administration.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-2 .panel-b52923466ea8bcf1d .panel-title a{}.fusion-accordian  #accordion-12810-2 .panel-b52923466ea8bcf1d .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-b52923466ea8bcf1d\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b52923466ea8bcf1d\"><a aria-expanded=\"false\" aria-controls=\"b52923466ea8bcf1d\" role=\"button\" data-toggle=\"collapse\" data-target=\"#b52923466ea8bcf1d\" href=\"#b52923466ea8bcf1d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I need the configuration, where can I download it?<\/span><\/a><\/h4><\/div><div id=\"b52923466ea8bcf1d\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_b52923466ea8bcf1d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The configuration of the IO-Server can only be downloaded with administrator access. You can find it in the Comexio Studio settings under -&gt; Configuration -&gt; Save configuration -&gt; Download.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-2 .panel-800817e42b170e865 .panel-title a{}.fusion-accordian  #accordion-12810-2 .panel-800817e42b170e865 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-800817e42b170e865\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_800817e42b170e865\"><a aria-expanded=\"false\" aria-controls=\"800817e42b170e865\" role=\"button\" data-toggle=\"collapse\" data-target=\"#800817e42b170e865\" href=\"#800817e42b170e865\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I want to reset my system to factory defaults. How does it work?<\/span><\/a><\/h4><\/div><div id=\"800817e42b170e865\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_800817e42b170e865\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The IO server can only be reset to factory settings with administrator access. This can be found in the Comexio Studio settings under -&gt; Configuration -&gt; Key combination CTRL + G -&gt; Reset device.<\/p>\n<p>Attention! Please save your configuration before you reset the IO Server to factory settings, otherwise it will be lost. The IP address is also reset to the default IP (192.168.1.254).<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-2 .panel-7c71c9fce866ed762 .panel-title a{}.fusion-accordian  #accordion-12810-2 .panel-7c71c9fce866ed762 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-7c71c9fce866ed762\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7c71c9fce866ed762\"><a aria-expanded=\"false\" aria-controls=\"7c71c9fce866ed762\" role=\"button\" data-toggle=\"collapse\" data-target=\"#7c71c9fce866ed762\" href=\"#7c71c9fce866ed762\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I want to restart my system from the software without disconnecting the power supply. How does it work?<\/span><\/a><\/h4><\/div><div id=\"7c71c9fce866ed762\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_7c71c9fce866ed762\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>You can only restart the IO-Server with administrator access from the software. This can be found in the settings in Comexio Studio under -&gt; System Info -&gt; Key combination CTRL + G -&gt; Restart<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\"><h2>IO-Server \/ IO-Extension<\/h2>\n<\/div><style type=\"text\/css\">#accordion-12810-3 .fusion-panel:hover{ border-color: #e0dede } #accordion-12810-3 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-12810-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-12810-3 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-12810-3 .panel-title a{line-height:1.5;color:#1e73be;font-family:\"Josefin Slab\";font-weight:400;}.fusion-accordian  #accordion-12810-3 .toggle-content{font-size:16px;color:#747474;font-family:\"PT Sans\";font-weight:400;}.fusion-accordian  #accordion-12810-3 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-12810-3 .panel-title a:not(.active):hover, #accordion-12810-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0091e0;}.fusion-accordian  #accordion-12810-3 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-12810-3 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0091e0!important;border-color: #0091e0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-12810-3\"><style type=\"text\/css\">.fusion-accordian  #accordion-12810-3 .panel-03e8e36b79849edae .panel-title a{}.fusion-accordian  #accordion-12810-3 .panel-03e8e36b79849edae .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-03e8e36b79849edae\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_03e8e36b79849edae\"><a aria-expanded=\"false\" aria-controls=\"03e8e36b79849edae\" role=\"button\" data-toggle=\"collapse\" data-target=\"#03e8e36b79849edae\" href=\"#03e8e36b79849edae\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">IO-Server and\/or other system devices are sporadically offline<\/span><\/a><\/h4><\/div><div id=\"03e8e36b79849edae\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_03e8e36b79849edae\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Check the slide switches of the bus termination. More information can be found in the manual under point 2.8.1 General.<\/p>\n<p>The slide switch on the first and last device must be pushed to the left. The slide switch on the other units must be pushed to the right.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-3 .panel-e6fc009e492541476 .panel-title a{}.fusion-accordian  #accordion-12810-3 .panel-e6fc009e492541476 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-e6fc009e492541476\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e6fc009e492541476\"><a aria-expanded=\"false\" aria-controls=\"e6fc009e492541476\" role=\"button\" data-toggle=\"collapse\" data-target=\"#e6fc009e492541476\" href=\"#e6fc009e492541476\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The universal inputs do not work<\/span><\/a><\/h4><\/div><div id=\"e6fc009e492541476\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_e6fc009e492541476\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Have you connected the counter potential to terminal N\/-? If you use 24V, you have to connect the 0V of the power supply to the terminal N\/-. If 230V is used, the neutral must be connected to this terminal (N).<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-3 .panel-6835d6ac59babe614 .panel-title a{}.fusion-accordian  #accordion-12810-3 .panel-6835d6ac59babe614 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-6835d6ac59babe614\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6835d6ac59babe614\"><a aria-expanded=\"false\" aria-controls=\"6835d6ac59babe614\" role=\"button\" data-toggle=\"collapse\" data-target=\"#6835d6ac59babe614\" href=\"#6835d6ac59babe614\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The analog inputs do not work.<\/span><\/a><\/h4><\/div><div id=\"6835d6ac59babe614\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_6835d6ac59babe614\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Use the same power supply for the assignment of the analog inputs as for the Comexio system devices. If you use a different power supply, you must connect the 0V of the two power supplies to each other.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-3 .panel-55dbfd95b4302bffe .panel-title a{}.fusion-accordian  #accordion-12810-3 .panel-55dbfd95b4302bffe .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-55dbfd95b4302bffe\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_55dbfd95b4302bffe\"><a aria-expanded=\"false\" aria-controls=\"55dbfd95b4302bffe\" role=\"button\" data-toggle=\"collapse\" data-target=\"#55dbfd95b4302bffe\" href=\"#55dbfd95b4302bffe\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The outputs (e.g. the lighting) are permanently ON or OFF and no longer react to switching commands.<\/span><\/a><\/h4><\/div><div id=\"55dbfd95b4302bffe\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_55dbfd95b4302bffe\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The relay contacts of Comexio system devices can be damaged or in the worst case even destroyed by loads (e.g. LED\u00b4s or switching power supplies) which cause extremely high inrush currents. To prevent this, please use suitable inrush current limiters or connect the loads via additional relays.<\/p>\n<p>If the relay is already damaged, please contact Comexio support via the support ticket.<\/p>\n<p><a href=\"https:\/\/www.comexio.com\/support\/\">https:\/\/www.comexio.com\/support\/#<\/a><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-3 .panel-3401fdde999a9c7ca .panel-title a{}.fusion-accordian  #accordion-12810-3 .panel-3401fdde999a9c7ca .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-3401fdde999a9c7ca\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3401fdde999a9c7ca\"><a aria-expanded=\"false\" aria-controls=\"3401fdde999a9c7ca\" role=\"button\" data-toggle=\"collapse\" data-target=\"#3401fdde999a9c7ca\" href=\"#3401fdde999a9c7ca\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">IO-Server is not reachable via browser<\/span><\/a><\/h4><\/div><div id=\"3401fdde999a9c7ca\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_3401fdde999a9c7ca\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The IO server may not be in the correct subnetwork. This means that you must adapt the IP address of the IO server to the IP address of the router or the existing network.<\/p>\n<p><a href=\"https:\/\/www.comexio.com\/tutorial-zugriff-auf-den-io-server\/\">https:\/\/www.comexio.com\/tutorial-zugriff-auf-den-io-server\/<\/a><\/p>\n<p>Please check the DHCP settings in your router or server or contact the responsible system administrator.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-3 .panel-ce926effe9556e065 .panel-title a{}.fusion-accordian  #accordion-12810-3 .panel-ce926effe9556e065 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ce926effe9556e065\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ce926effe9556e065\"><a aria-expanded=\"false\" aria-controls=\"ce926effe9556e065\" role=\"button\" data-toggle=\"collapse\" data-target=\"#ce926effe9556e065\" href=\"#ce926effe9556e065\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The 1-wire bus has irregular failures or displays unrealistic temperature values.<\/span><\/a><\/h4><\/div><div id=\"ce926effe9556e065\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_ce926effe9556e065\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Depending on the cable length and the number of sensors, a pull-up resistor is required. More information can be found in the manual 3.6.1 1-Wire Basics).<\/p>\n<p>In addition, check the terminal connections on the IO Server and all other external terminal connections.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-3 .panel-5b86397b815b2b91c .panel-title a{}.fusion-accordian  #accordion-12810-3 .panel-5b86397b815b2b91c .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-5b86397b815b2b91c\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5b86397b815b2b91c\"><a aria-expanded=\"false\" aria-controls=\"5b86397b815b2b91c\" role=\"button\" data-toggle=\"collapse\" data-target=\"#5b86397b815b2b91c\" href=\"#5b86397b815b2b91c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The 1-Wire bus has suddenly failed or the teach-in of the sensors does not work.<\/span><\/a><\/h4><\/div><div id=\"5b86397b815b2b91c\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_5b86397b815b2b91c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Tighten the screws of the terminal and measure the terminal +5V against 0V and the terminal 1 against 0V of the supplying power supply in the unloaded state (nothing connected). In both cases you should measure a voltage of 5V.<\/p>\n<p>If the 1-wire bus suddenly stops working, it is possible that a sensor is defective and blocks the entire bus. Disconnect the bus and put sensor by sensor back into operation.<\/p>\n<p>Attention! Please never pull the Power | EXT terminal during 1-Wire operation. This can damage several sensors or, in the worst case, the 1-Wire interface on the IO server.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-3 .panel-a9c40c48e373e0b23 .panel-title a{}.fusion-accordian  #accordion-12810-3 .panel-a9c40c48e373e0b23 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-a9c40c48e373e0b23\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a9c40c48e373e0b23\"><a aria-expanded=\"false\" aria-controls=\"a9c40c48e373e0b23\" role=\"button\" data-toggle=\"collapse\" data-target=\"#a9c40c48e373e0b23\" href=\"#a9c40c48e373e0b23\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How many 1-Wire sensors can I integrate into the system?<\/span><\/a><\/h4><\/div><div id=\"a9c40c48e373e0b23\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_a9c40c48e373e0b23\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Depending on the wiring topology, you can integrate up to 32 1-wire sensors on one IO server. More information can be found in the manual under point 3.6.1 1-Wire Basics.<\/p>\n<p>You can increase the number of 1-Wire sensors via additional IO servers. For this a network connection between the IO servers must exist. The temperature values must then be transferred from one IO server to the other via WebIO. More information can be found in the manual under 7.2 WebIO.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-3 .panel-a1f48758cfa1a15e1 .panel-title a{}.fusion-accordian  #accordion-12810-3 .panel-a1f48758cfa1a15e1 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-a1f48758cfa1a15e1\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a1f48758cfa1a15e1\"><a aria-expanded=\"false\" aria-controls=\"a1f48758cfa1a15e1\" role=\"button\" data-toggle=\"collapse\" data-target=\"#a1f48758cfa1a15e1\" href=\"#a1f48758cfa1a15e1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Resetting the IP address of the IO Server<\/span><\/a><\/h4><\/div><div id=\"a1f48758cfa1a15e1\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_a1f48758cfa1a15e1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>To reset the IP address of the IO Server, press and hold the button below the flashing LED on the IO Server until you see a change in the LED.<\/p>\n<p>You can then release the button. Now the IP address has been reset to the default address 192.168.1.254.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-4\"><h2>Universal-Dimmer<\/h2>\n<\/div><style type=\"text\/css\">#accordion-12810-4 .fusion-panel:hover{ border-color: #e0dede } #accordion-12810-4 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-12810-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-12810-4 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-12810-4 .panel-title a{line-height:1.5;color:#1e73be;font-family:\"Josefin Slab\";font-weight:400;}.fusion-accordian  #accordion-12810-4 .toggle-content{font-size:16px;color:#747474;font-family:\"PT Sans\";font-weight:400;}.fusion-accordian  #accordion-12810-4 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-12810-4 .panel-title a:not(.active):hover, #accordion-12810-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0091e0;}.fusion-accordian  #accordion-12810-4 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-12810-4 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0091e0!important;border-color: #0091e0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-12810-4\"><style type=\"text\/css\">.fusion-accordian  #accordion-12810-4 .panel-784136f45a8b10195 .panel-title a{}.fusion-accordian  #accordion-12810-4 .panel-784136f45a8b10195 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-784136f45a8b10195\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_784136f45a8b10195\"><a aria-expanded=\"false\" aria-controls=\"784136f45a8b10195\" role=\"button\" data-toggle=\"collapse\" data-target=\"#784136f45a8b10195\" href=\"#784136f45a8b10195\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Outputs Switching\/dimming not<\/span><\/a><\/h4><\/div><div id=\"784136f45a8b10195\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_784136f45a8b10195\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Check whether the outer conductor and the neutral conductor are connected. Depending on this, it is also possible that the light source cannot be switched on because an incorrect dimming procedure has been selected. (Manual 2.8.5 Universal dimmer)<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-4 .panel-7f7eb5b3a9e4af765 .panel-title a{}.fusion-accordian  #accordion-12810-4 .panel-7f7eb5b3a9e4af765 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-7f7eb5b3a9e4af765\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7f7eb5b3a9e4af765\"><a aria-expanded=\"false\" aria-controls=\"7f7eb5b3a9e4af765\" role=\"button\" data-toggle=\"collapse\" data-target=\"#7f7eb5b3a9e4af765\" href=\"#7f7eb5b3a9e4af765\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The lamps flicker when dimmed<\/span><\/a><\/h4><\/div><div id=\"7f7eb5b3a9e4af765\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_7f7eb5b3a9e4af765\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Please check the necessary dimming procedure for your illuminant. If it concerns small consumers (illuminant &lt;20W), the suitable dimming procedure + small consumer must be selected. (Manual 2.8.5 Universal dimmer)<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-4 .panel-1784909b30bbaf529 .panel-title a{}.fusion-accordian  #accordion-12810-4 .panel-1784909b30bbaf529 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-1784909b30bbaf529\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1784909b30bbaf529\"><a aria-expanded=\"false\" aria-controls=\"1784909b30bbaf529\" role=\"button\" data-toggle=\"collapse\" data-target=\"#1784909b30bbaf529\" href=\"#1784909b30bbaf529\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Several outputs are switched off<\/span><\/a><\/h4><\/div><div id=\"1784909b30bbaf529\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_1784909b30bbaf529\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you connect a non-dimmable load to a dimming output, e.g. a ballast unit, this generates high voltage and current peaks when it is switched off, which can cause all outputs to switch off.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-4 .panel-6137941deb4374251 .panel-title a{}.fusion-accordian  #accordion-12810-4 .panel-6137941deb4374251 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-6137941deb4374251\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6137941deb4374251\"><a aria-expanded=\"false\" aria-controls=\"6137941deb4374251\" role=\"button\" data-toggle=\"collapse\" data-target=\"#6137941deb4374251\" href=\"#6137941deb4374251\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">A dimming output can only be switched on briefly and switches off again automatically.<\/span><\/a><\/h4><\/div><div id=\"6137941deb4374251\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_6137941deb4374251\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A load must be connected so that the output remains switched on. If you have connected an illuminant and the output still switches off, please select the appropriate dimming method + small consumer.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-5\"><h2>IP-Raumcontroller<\/h2>\n<\/div><style type=\"text\/css\">#accordion-12810-5 .fusion-panel:hover{ border-color: #e0dede } #accordion-12810-5 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-12810-5 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-12810-5 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-12810-5 .panel-title a{line-height:1.5;color:#1e73be;font-family:\"Josefin Slab\";font-weight:400;}.fusion-accordian  #accordion-12810-5 .toggle-content{font-size:16px;color:#747474;font-family:\"PT Sans\";font-weight:400;}.fusion-accordian  #accordion-12810-5 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-12810-5 .panel-title a:not(.active):hover, #accordion-12810-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0091e0;}.fusion-accordian  #accordion-12810-5 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-12810-5 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0091e0!important;border-color: #0091e0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-12810-5\"><style type=\"text\/css\">.fusion-accordian  #accordion-12810-5 .panel-3feaf30e426e0f842 .panel-title a{}.fusion-accordian  #accordion-12810-5 .panel-3feaf30e426e0f842 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-3feaf30e426e0f842\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3feaf30e426e0f842\"><a aria-expanded=\"false\" aria-controls=\"3feaf30e426e0f842\" role=\"button\" data-toggle=\"collapse\" data-target=\"#3feaf30e426e0f842\" href=\"#3feaf30e426e0f842\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The IP room controller cannot be taught in<\/span><\/a><\/h4><\/div><div id=\"3feaf30e426e0f842\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_3feaf30e426e0f842\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Please check the network connection of the IP room controller.\n<ul>\n<li>The assignment of the LSA ring is connected according to EIA\/TIA 568A.<\/li>\n<\/ul>\n<\/li>\n<li>To check whether the connection has been made correctly, the green LED in the lower part must light up and the orange LED must flash.<\/li>\n<li>The power supply of the IP room controller is provided via POU. Please use a suitable power supply unit or a POU switch to operate the IP room controller.<\/li>\n<li>Please check whether the room controller is in the same network as the IO server.<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-5 .panel-69a5f8adae35dc149 .panel-title a{}.fusion-accordian  #accordion-12810-5 .panel-69a5f8adae35dc149 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-69a5f8adae35dc149\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_69a5f8adae35dc149\"><a aria-expanded=\"false\" aria-controls=\"69a5f8adae35dc149\" role=\"button\" data-toggle=\"collapse\" data-target=\"#69a5f8adae35dc149\" href=\"#69a5f8adae35dc149\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Resetting the IP address of the IP space controller<\/span><\/a><\/h4><\/div><div id=\"69a5f8adae35dc149\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_69a5f8adae35dc149\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>To reset the IP address of the IP room controller, drag the display of the room controller from the lower part. Now we assume that the brightness sensor and motion detector are at the top (circular) and the loudspeaker and microphone are at the bottom (slots).<\/p>\n<p>Before reinserting the display, press and hold the two buttons on the left side while reinserting the display. Keep both buttons pressed at all times. Now the LED\u00b4s of the individual keys should light up red. From this point on, press one of the right-hand keys until the LED\u00b4s keys of the individual keys turn green. Now the IP address of the IP room controller is reset.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-6\"><h2>Other<\/h2>\n<\/div><style type=\"text\/css\">#accordion-12810-6 .fusion-panel:hover{ border-color: #e0dede } #accordion-12810-6 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-12810-6 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-12810-6 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-12810-6 .panel-title a{line-height:1.5;color:#1e73be;font-family:\"Josefin Slab\";font-weight:400;}.fusion-accordian  #accordion-12810-6 .toggle-content{font-size:16px;color:#747474;font-family:\"PT Sans\";font-weight:400;}.fusion-accordian  #accordion-12810-6 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-12810-6 .panel-title a:not(.active):hover, #accordion-12810-6 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0091e0;}.fusion-accordian  #accordion-12810-6 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-12810-6 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0091e0!important;border-color: #0091e0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-12810-6\"><style type=\"text\/css\">.fusion-accordian  #accordion-12810-6 .panel-3e3bde25987ca4c87 .panel-title a{}.fusion-accordian  #accordion-12810-6 .panel-3e3bde25987ca4c87 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-3e3bde25987ca4c87\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3e3bde25987ca4c87\"><a aria-expanded=\"false\" aria-controls=\"3e3bde25987ca4c87\" role=\"button\" data-toggle=\"collapse\" data-target=\"#3e3bde25987ca4c87\" href=\"#3e3bde25987ca4c87\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">My remote access does not work, although I followed the instructions.<\/span><\/a><\/h4><\/div><div id=\"3e3bde25987ca4c87\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_3e3bde25987ca4c87\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>You have followed our tutorial and your remote access does not work?<\/p>\n<p><a href=\"https:\/\/www.comexio.com\/tutorial-fernzugriff\">https:\/\/www.comexio.com\/tutorial-fernzugriff<\/a><\/p>\n<p>Since we currently offer our free remote access only for one public IPv4 address, the provider may provide you with an IPv6 address. In this case you have to contact the provider and apply for a public IPv4 address.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-6 .panel-f936744493f712b3e .panel-title a{}.fusion-accordian  #accordion-12810-6 .panel-f936744493f712b3e .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-f936744493f712b3e\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f936744493f712b3e\"><a aria-expanded=\"false\" aria-controls=\"f936744493f712b3e\" role=\"button\" data-toggle=\"collapse\" data-target=\"#f936744493f712b3e\" href=\"#f936744493f712b3e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I need to update my system, what precautions should I take?<\/span><\/a><\/h4><\/div><div id=\"f936744493f712b3e\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_f936744493f712b3e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The latest firmware is available at the following link<\/p>\n<p><a href=\"https:\/\/www.comexio.com\/firmware-download\/\">https:\/\/www.comexio.com\/firmware-download<\/a><\/p>\n<p>Before you update the system, you should always download and save the configuration. How this works can be found in the FAQ &#8220;I need the configuration, where can I download it&#8221; under &#8220;Software&#8221;.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-6 .panel-11ca4b46d5fa838e1 .panel-title a{}.fusion-accordian  #accordion-12810-6 .panel-11ca4b46d5fa838e1 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-11ca4b46d5fa838e1\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_11ca4b46d5fa838e1\"><a aria-expanded=\"false\" aria-controls=\"11ca4b46d5fa838e1\" role=\"button\" data-toggle=\"collapse\" data-target=\"#11ca4b46d5fa838e1\" href=\"#11ca4b46d5fa838e1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">My system has an outdated software version, do I have to update my system?<\/span><\/a><\/h4><\/div><div id=\"11ca4b46d5fa838e1\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_11ca4b46d5fa838e1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We recommend that you bring your system up to date under the following conditions<\/p>\n<ul>\n<li>A bug has been fixed that prevents you from executing a specific function<\/li>\n<\/ul>\n<p>More information about fixed bugs can be found in the changelog under the following link<\/p>\n<p><a href=\"https:\/\/www.comexio.com\/firmware-download\/\">https:\/\/www.comexio.com\/firmware-download\/<\/a><\/p>\n<p>You discovered a bug? Please report it under the following link<\/p>\n<p><a href=\"https:\/\/bugs.comexio.com\">https:\/\/bugs.comexio.com<\/a><\/p>\n<ul>\n<li>You have a request and are about to contact Comexio Support via the Support Ticket System?<\/li>\n<\/ul>\n<p>Please update your system to the latest version and check whether this has solved your problem.<\/p>\n<ul>\n<li>The new software contains a new feature, which you absolutely want to use<\/li>\n<\/ul>\n<p>If the above reasons do not apply, there is no reason to update the system.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-12810-6 .panel-4e92ce3c2e0bec99c .panel-title a{}.fusion-accordian  #accordion-12810-6 .panel-4e92ce3c2e0bec99c .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-4e92ce3c2e0bec99c\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4e92ce3c2e0bec99c\"><a aria-expanded=\"false\" aria-controls=\"4e92ce3c2e0bec99c\" role=\"button\" data-toggle=\"collapse\" data-target=\"#4e92ce3c2e0bec99c\" href=\"#4e92ce3c2e0bec99c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I have set up my remote access successfully, how can I access my system from the outside with my app?<\/span><\/a><\/h4><\/div><div id=\"4e92ce3c2e0bec99c\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_4e92ce3c2e0bec99c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>As soon as you have set up remote access, you must enter the link with a red border in the app under &#8220;Global address&#8221;. You will find the link in the Comexio planner.<\/p>\n<p><a href=\"https:\/\/shop.comexio.com\/customer\/account\/login\/\">https:\/\/shop.comexio.com\/customer\/account\/login\/<\/a><\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-12992 aligncenter\" src=\"https:\/\/www.comexio.com\/wp-content\/uploads\/2019\/04\/Fernzugriff-300x287.jpg\" alt=\"\" width=\"300\" height=\"287\" srcset=\"https:\/\/www.comexio.com\/wp-content\/uploads\/2019\/04\/Fernzugriff-200x191.jpg 200w, https:\/\/www.comexio.com\/wp-content\/uploads\/2019\/04\/Fernzugriff-300x287.jpg 300w, https:\/\/www.comexio.com\/wp-content\/uploads\/2019\/04\/Fernzugriff-400x383.jpg 400w, https:\/\/www.comexio.com\/wp-content\/uploads\/2019\/04\/Fernzugriff.jpg 415w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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