Complaints and Returns

In order for us to be able to guarantee smooth and speedy processing, please note the following procedure for returns. Packages without a return note will be sent back to the sender.

Step 1

Fill out the return note and enclose it with the package.

Step 2

Frank the shipment sufficiently.

Step 3

Send the package to:

Comexio GmbH

Department: Retoure

Eisenberger Str. 56a

67304 Kerzenheim


We will contact you within 6 working days of receiving your return.

Please note that we charge a flat rate of 20€ net in the following cases:

  • Products outside the warranty period
  • Products that do not have a defect
  • Products with traces of use from customers who wish to make use of the 14-day right of return