Complaints and Returns
In order for us to be able to guarantee smooth and speedy processing, please note the following procedure for returns. Packages without a return note will be sent back to the sender.
Step 1
Fill out the return note and enclose it with the package.
Step 2
Frank the shipment sufficiently.
Step 3
Send the package to:
Comexio GmbH
Department: Retoure
Eisenberger Str. 56a
67304 Kerzenheim
Deutschland
We will contact you within 6 working days of receiving your return.
Please note that we charge a flat rate of 20€ net in the following cases:
- Products outside the warranty period
- Products that do not have a defect
- Products with traces of use from customers who wish to make use of the 14-day right of return